Shipping & Delivery
Handcrafted for You
Every Orient Culture cloisonné piece is individually made to order by skilled artisans.
Because the enamel is applied, fired, polished and finished by hand, subtle variations in colour and finish are a natural part of the craft. These differences give each piece its own character and mean that no two pieces are exactly alike.
Why Your Piece Takes Time
Please allow approximately 14–45 days from order confirmation to delivery.
The timeframe depends on the complexity of the pattern and the level of personalisation requested. Rather than being taken from ready-made stock, your piece is carefully made and finished specifically for your order.
More intricate patterns and bespoke details may require additional time. If your order is expected to take longer than originally estimated, we will contact you directly.
Dispatch & UK Delivery
Once your piece has been completed and quality checked, it will be dispatched from China.
We offer free UK delivery on orders over £500. For orders below £500, the applicable delivery charge will be shown at checkout.
International Delivery
We currently deliver to the United Kingdom, the European Union and selected international destinations.
Tracking
All orders include tracking. Once your piece has been dispatched, you will receive tracking information so that you can follow its journey.
Customs Duties & Import Taxes
Any customs duties or import taxes arising from delivery will be covered by Orient Culture.
If a customs authority or delivery carrier contacts you requesting payment, please contact us before making payment so that we can assist you.
Delayed, Lost or Damaged Parcels
Orient Culture remains responsible for your parcel until it has been delivered.
If your order is delayed, lost or arrives damaged, please contact us as soon as possible. We will work directly with the delivery carrier and cover any related shipping or replacement costs.
Email: info@orient-culture.com
WhatsApp: +44 7355 702940
We aim to respond within 24–48 hours.